Terms & Conditions

Please read these Terms and Conditions carefully before using Bla Bla French.

1. About us

blablafrench.com (“Bla Bla French”, “we”, “us” or “our site”) is owned and operated by Leyla Caybasi, who is also the teacher on the site (“the Teacher”).

Contact: leyla@blablafrench.com

These Terms and Conditions govern your use of our website and services. By using the site, booking a free trial, buying a package or taking lessons, you agree to these Terms and to our Privacy Policy below. If you do not agree, please do not use our services.

2. Our services

Bla Bla French offers private, one-to-one online French lessons with Leyla, taught with the Bla Bla Method. Our services include:

• Lessons: live one-to-one lessons of 30 or 55 minutes, held online via Zoom.
• Learning materials: personalized lesson notes, homework, resources, vocabulary tracking and flashcards provided as part of your lessons.
• Booking and payment: booking and payment are handled through our online booking system (Acuity Scheduling).

3. Who can use our services

You may use our services if you are able to enter into a binding agreement under the laws that apply to you.

Students under 18 may take lessons with the consent of a parent or legal guardian. The parent or guardian books and pays for the lessons and accepts these Terms on the student’s behalf.

Your right to use our services is personal and may not be transferred to another person. We may end or refuse our services in case of abusive or inappropriate behaviour.

4. Free trial lesson

New students can book one free trial lesson of about 30 minutes, held on Zoom. It is limited to one trial per student and no payment details are required to book it. After the trial, you are free to decide, without any obligation, whether to buy a package.

5. Packages and payment

• Lessons are sold as packages of lessons (for example 5, 10 or 20 lessons of 30 or 55 minutes). Current prices are shown on our Pricing page.
• Prices are shown in euros. Any additional charges from your bank or card provider (such as currency conversion or transaction fees) are your responsibility.
• You can pay by card (Visa, Mastercard, American Express, Discover) or Google Pay. Payments are processed securely by our booking and payment providers; we do not store your card details.
• Packages are valid for 12 months from the date of purchase. Lessons not used within this period expire and are not refundable.
• After purchase, you receive a package code by email. You can book your lessons by logging in to the booking system or by entering your package code.

6. Refunds

You can request a full refund within 14 days of purchase, as long as no lesson from the package has been used. To request a refund, email leyla@blablafrench.com.

Refunds are made using the original payment method.

7. Booking, rescheduling and cancellation

• You can reschedule or cancel a lesson through the booking system up to 24 hours before it is due to start.
• If there are less than 24 hours before the lesson, it can no longer be cancelled or rescheduled, and the lesson will be counted as used. The Teacher may make exceptions, but is not obliged to.
• If you miss a lesson without cancelling in time, the lesson will be counted as used.
• Lessons are not cancelled automatically during holidays. It is your responsibility to update your bookings.
• If the Teacher needs to cancel or reschedule a lesson, you will be notified as early as possible and the lesson will not be counted as used.

If you are unsure how to reschedule or cancel, see our FAQ page or contact us.

8. Technical requirements

You are responsible for having a reliable internet connection and a device with a working microphone (and ideally a camera) that can run Zoom. The Zoom link is included in your booking confirmation email.

If a lesson is disrupted or cannot take place because of technical problems on your side, the lesson may be counted as used. If the problem is on the Teacher’s side, the lesson will be rescheduled and will not be counted as used.

9. Your account and information

You are responsible for keeping your contact details up to date and for keeping your booking system password and package code private. Please tell us immediately if you notice any unauthorized use of your account or package.

10. Intellectual property

All content on this site and all materials provided in lessons (including texts, lesson notes, worksheets, audio, video and images) belong to Bla Bla French. They are for your personal learning use only. You may not share, sell, publish or reproduce them without our written permission.

11. Links to other websites

Our site may contain links to other websites (such as YouTube or Udemy). We are not responsible for their content or practices, and we recommend reading their own terms and privacy policies.

12. Limitation of liability

We do our best to provide high-quality lessons and a reliable website, but we cannot guarantee specific learning results or that the website will always be available or error-free. Nothing in these Terms limits any rights you have as a consumer under the law that applies to you.

13. Governing law and disputes

These Terms are governed by the laws of France. If you have a concern or dispute, please contact us first so we can try to resolve it together. If you are a consumer in the European Union, you also benefit from the mandatory consumer protection laws of your country of residence.

14. Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they were last updated. Changes do not affect packages already purchased under the previous Terms without your agreement.

15. Contact

For any question about these Terms: leyla@blablafrench.com

Privacy Policy

Last updated: September 25, 2026

Bla Bla French is committed to protecting your privacy. This policy explains what information we collect, why, and your rights.

1. Who is responsible for your data

Leyla Caybasi, owner of blablafrench.com. Contact: leyla@blablafrench.com

2. What we collect and why

• When you book a free trial: your name, email address, country, estimated French level, age range, your motivation for learning French and how you heard about us. Your phone number is optional. We use this information to organize your trial and prepare a lesson adapted to you.
• When you buy a package or book lessons: your name, email address and booking details. Payments are processed by our payment providers; we do not see or store your full card details.
• When you contact us: the information you include in your message.
• If you subscribe to our emails: your email address, to send you updates, learning content and occasional offers. You can unsubscribe at any time using the link in each email.
• When you visit our website: we use Google Analytics cookies to understand how visitors use the site so we can improve it. This data is aggregated and does not directly identify you.

3. Services we use

Your data is stored and processed by trusted third-party services we use to run Bla Bla French:

• Acuity Scheduling: bookings, packages and payments.
• Zoom: online lessons.
• Google Analytics: website statistics.

These providers have their own privacy policies and security measures.

4. How long we keep your data

We keep your information for as long as needed to provide our services and meet legal obligations (for example, accounting records), and then delete it.

5. Sharing your data

We never sell your personal data. We only share it with the service providers listed above, or when required by law.

6. Your rights

You can ask us at any time to access, correct or delete your personal data, or to stop using it for emails. Contact us at leyla@blablafrench.com and we will respond within 7 days. If you are in the European Union, you also have the right to lodge a complaint with your local data protection authority.

7. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last updated.